Terms & Conditions

This website is managed by NEAT TICKETS PTY LTD. (Please note: this is the entity that will be shown on your financial statement.)


Successful completion of payment for your order will be deemed as acceptance that you have carefully reviewed your order and accept the terms and conditions relevant to the product(s) you have chosen. These include acceptance of expiry dates, conditions of use and validity, credit card transaction fees and postal charges.

By using any product purchased from this site you warrant that you will comply with these Terms and Conditions and all applicable laws and that the products will not be used in any manner which is unlawful, misleading, deceptive or unfair.

If you are purchasing on behalf of, or to give to another person, you agree to ensure that the recipient is aware of all Terms and Conditions and in regard to the use of the products purchased.

NEAT TICKETS PTY LTD reserves the right to amend all or part of these Terms and Conditions at any time.



Once an electronic voucher has been purchased it cannot be refunded. Refunds and exchanges are not available due to a change of mind or if a product is mistakenly selected.

We ask that you carefully review your personal information, selected products, relevant charges, terms and validity conditions prior to proceeding to payment.

Refunds or exchanges are not issued for lost, stolen, damaged or destroyed products, including where a product or eVoucher is delayed in being received either electronically or via Post. Tickets and eVouchers must be treated like cash and kept secure. 

If a product to be mailed is not received, an enquiry must be lodged within 14 days of order at customersupport@neatideas.com.au. To safeguard products ordered via mail, registered post should be selected. Products sent via normal mail cannot be traced and no responsibility can be taken for tickets sent by this method.

A change in personal circumstance or a delay in receiving a product does not entitle a purchaser to return or exchange the product.

Should a purchaser receive a product that differs from their confirmed order, then a refund or exchange will be offered by NEAT TICKETS PTY LTD.



The validity of products purchased via this website cannot be extended. Products may only be valid for use for a restricted period of time or until a specified date. Products that are not used or redeemed by any such use-by-date will be invalid and no refund or extension of time will be available.

Validity conditions are clearly stated in each product description and will vary from product to product - please read these carefully.



In providing products for sale via this website, NEAT TICKETS PTY LTD acts as an agent for various companies who supply those products and related activities. NEAT TICKETS PTY LTD does not accept or undertake any liability when acting in this capacity.

Successful completion of an order on this site will be deemed acceptance of any booking or upgrade fees that may be incurred on redemption of your product and acknowledgment that these fees do not fall under the control of NEAT TICKETS PTY LTD (e.g. extended stay upgrades for ferry travel, online booking fees or 3D/VMAX upgrade fees for cinema bookings).



While all attempts are made to maintain published prices, prices are subject to change without notice. Prices quoted include GST unless otherwise stated. Completion of an order will be deemed as acceptance that you understand that the discount noted on the website is relevant to the maximum national recommended retail price (“RRP”) of that product. Individual merchants may offer prices which may differ from their listed national RRP at certain times or venues. All orders will incur a 1.5% processing fee.



You acknowledge and agree that products and services sold on this website are for your personal and non-commercial use, and that you will not on-sell or reproduce any products you have purchased. Failure to comply with this may result in legal action we take against you. You agree that you may not purchase more than two gift cards per transaction.


While Neat Tickets does its best to ensure the optimal performance of the website, you agree that you use the website and rely on material contained in the website at your own risk. To the maximum extent permitted by law, in no event will Neat Tickets be liable for any loss or damage, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this website, any linked site, the downloading of any software or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Neat Tickets is advised of the possibility of such damages, losses or expenses. To the maximum extent permitted by law, liability under any condition or warranty which cannot be legally excluded is limited at Neat Tickets’ option to replacement or resupply of goods or services or payment for the same.



Neat Tickets is collecting your personal information for the purpose of fulfilling your purchase transaction and arranging delivery of your purchase to you.  Neat Tickets will handle your personal information in accordance with its Privacy Policy which can be found here



All information, text, material, graphics, software and advertisements on the website (“Content”) are protected by Australian and international copyright and trademark laws. Apart from any use permitted under the Copyright Act 1968 (Cth) you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the website or expressly authorised in writing by Neat Tickets. The reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of material from the website is STRICTLY PROHIBITED unless you have obtained the prior written consent of Neat Tickets or unless it is specifically stated otherwise within the website. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material or stills from audiovisual material available on the website.



These Terms and Conditions are effective until terminated by Neat Tickets. Neat Tickets may terminate this agreement and your access to the website at any time without notice. In the event of termination, you are no longer authorised to access the website, but all restrictions imposed on you, licenses and waivers granted by you and all disclaimers and limitations of liability set out in these Terms and Conditions (as amended) will survive.